Returns and Exchanges

Returns and changes

1. Pack all items in their original packaging. Items purchased as a set must be returned as a set.
2. Attach a copy of the payment receipt and choose a way to refund your money (bank deposit or credit card refund)
3. Send the parcel to this address:
Merkouriou 18,
54655 Thessaloniki
4. After sending your parcel, please inform us by email at [email protected].


Our customers have the right to return the items they have purchased, 14 (fourteen) days after receipt of the products. Items can only be returned if they are in good condition and their labels and packaging have been retained.
Excluded are products that have been opened, assembled and / or products that are on sale. Returns are made by courier of the customer's choice and at his own expense. The customer is also responsible for the correct packaging of the product, so that it reaches in perfect condition. We are not responsible until the returned parcel is delivered to our warehouse. Returns for defective products are made at the expense of Herokids.

To return the products, customers must attach a copy of the purchase receipt.

Rules for return and change of defective products:

Customers can notify the seller of defects in the products of their order within 14 (fourteen) days from the day of receipt of the items. The only exception concerns defects created by customer liability.

Customers have the right to refuse to receive products as a replacement and can request a refund. In this case the defective items must be returned to the seller along with all accessories (packaging, instructions or labels) and in good condition.

If a refund is requested, it will be made in the same way as the initial payment.

To return the products, you must attach a copy of the purchase receipt.
Our policy for changes and returns is described above. Under European law, online stores are required to have a return policy posted. If a store does not post a return policy, it is required by law to accept returns within 30 days of the purchase date.